by RICHARD D. MARKS, Founder and President

RDM Management Group

A Professional Sales Consulting Company

RDM Management Group is a professional training company specializing in the areas of sales, customer service, soft skills, and leadership management training. RDM Management Group focuses on four key principles: self-confidence, self-discipline, emotional intelligence, and motivation. Contact them today for your training needs.

Topics of Expertise

Sales Training 101: 33-course curriculum, teaching the core fundamentals of the professional selling process.

Customer Service Excellence: As a provider of customer service in your field, you need to interact with customers to address their concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner.

Staying Focused: When multitasking is the norm, your brain quickly adapts. You lose the ability to focus as distraction becomes a habit.

Staying Motivated: When you have motivation, you are driven and more determined to create the life that you want to live.

Be Intentional: Being intentional means you are purposeful in word and action. It means you live a life that is meaningful and fulfilling to you. It means you make thoughtful choices in your life.

Conflict Resolution: Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. Conflict is normal, and even healthy, so we seek managing and resolving conflict in a positive way.

Diversity & Inclusion: Diversity fosters a more creative and innovative workplace. Businesses need to adapt to our changing nation to be competitive in the economic market.

Managing Change: Managing change means managing peoples’ fear. Change is natural and good, but peoples’ reaction to change can be unpredictable and irrational.

Active Listening: Listening skills impact a company’s interaction with customers and other business units. In a business organization, listening is key to effective working relationships among employees and between management and staff. Active listening builds trust and establishes rapport.

The Power of Interpersonal Skills: Interpersonal communication skills are essential to develop, grow, and enhance life skills. Being able to communicate effectively with others is often essential to solving problems that inevitably occur both in our workplace and personal lives.

Innovation and Creativity, Turning Ideas into Action: In this course, clients will expand their thinking from “what is” to “what if” in order to develop strategies and practices that promote innovation.

Expect Great Things to Happen!


adv_rdm_management_logoRDM Management Group

Richard D. Marks
P.O. Box 28928 | San Diego CA, 92198

619-208-3743
Richard@rdmmanagementgroup.com
www.rdmmanagementgroup.com

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